Strategic managent of Marks and Spencer Essay Example | Topics and Well Written Essays - 3500 words

Strategic managent of Marks and Spencer - Essay Example The intention of this study is Marks and Spencer as a leading UK based grocery retailer selling primarily clothing and food. The company has grown to be a successful large scale grocery being able to attract more than 21 million people each week. The company offers stylish, outstanding quality and greater value clothing and home products as well as supreme quality foods that are supplied from around 2000 different suppliers worldwide. The company is employing around 78,000 people throughout 700 UK stores and other international stores too. Clothing represents around 49 percent of its total sales and food and other items represent 51 % of the total sales. Food sales, especially as it was supplied from more than 2000 different suppliers, are highly crucial to the overall business strategy of the company. The food sales alone amounted to $ 7.90 billion in 2007- 2008, showing an increase of 1.4 percent over the figure of previous year. As the company is proud of the current business opp ortunities, Marks and Spencer remains to be the most favorite clothing retailer, and has delivered a better performance in the 2010-11. The market share of the company in terms of the value has been increased to 11.7 percent and it experienced a growth across all of its major areas because customers around the UKL sought the quality propositions of Marks and Spencer. According to the latest reports about the market share, Marks and Spencer’s share has been improved on year on year from 4 percent to 4.1 percent within a time of three months, ending in December 2010. (Milnes, 2010). With a mission to deliver quality greater valued food and clothing, Marks and Spencer could increase its potential market role and opportunities in the market and thus has achieved far better results than that of previous years. Environmental Analysis of Marks and Spencer The business environment of a firm consists of all the internal and external influences that impact the business at large, its pe rformance, productivity, revenues, competitiveness etc in particular. A large number of factors like employees, workplace situations, organizational culture, management etc influence the business internally where as other factors like competition, politics, economy, and

Human Resource Management for Service Industries Assignment - 1

Human Resource Management for Service Industries - Assignment Example It involves having the total responsibility of maintaining high-quality standards of the selected hotel. The job comes with comprehensive training activities, competitive benefits and handsome annual salary that relies on the market pay ranges. There is an additional monthly bonus. There is also room for personal career growth, as well as enough opportunity for steady progression. As a hotel manager, one is responsible for overseeing the daily operations of the hotel and management of the junior workforce. Also, guarantees that high-quality guest service, as well as the severe quality and cleanliness standards, are unfailingly sustained. One assumes the total ownership of the hotel premises, being able to carry out some minor maintenance and repairs, and ascertaining profitability of the business and that guests are satisfied with the hotel services. As a hotel general manager, one receives various economic and physical benefits. As the hotel industry experiences constant growth, it also provides an avenue for career growth. One also enjoys a fully paid comprehensive training that helps one achieve his credentials as a certified hotel manager. Furthermore, by being hardworking and a display of professionalism one receives handsome rewards with remarkable compensation and benefits. A hotel manager requires an individual with the ability of combining meticulous professionalism with a sociable, convivial and enthusiastic personality. Ones need to be outgoing, well presentable and able to usher in guests into the hotel as it were his home. Also, possess the ability to manage P&L and financials efficiently so as to ensure the continual profitability of the hotel. The employees play a critical role in the success of any business. Therefore, careful selection and recruitment of working personnel is essential for any organization, as well as the hotel industry. In order to get the required applicant pool that is diverse and talented a team